Frequently Asked Questions
Answers to popular questions about finding a home cleaner, posting listings, and promoting services
30+ answers
For customers
For cleaners
Payment & promotion
For Customers
How to find a home cleaner?
Use the search on the homepage: enter the service you need (e.g., "house cleaning", "sofa cleaning", "window washing") and select your neighborhood. You will see a list of cleaning professionals with prices, before/after portfolios, reviews, and ratings.
How much do home cleaning services cost?
The price depends on the type of service, complexity, square footage, neighborhood, and cleaner's experience. Each professional sets their own prices in the listing. You can compare offers and choose the best value.
How to safely hire a cleaner?
Check cleaner reviews, look at before/after photos, pay attention to ratings. We recommend discussing all service details before the professional arrives. Cleaners should have professional equipment and safe cleaning products.
How to verify a cleaner's reliability?
Pay attention to the professional's rating, number of positive reviews from real customers, and portfolio. Reliable cleaners typically have high ratings and have been registered on the platform for a long time.
Can I hire a cleaner from another neighborhood?
Yes, many cleaning professionals are willing to travel to nearby neighborhoods or across Miami-Dade County. Check this when communicating with the cleaner. Professionals can also activate the "All City" option to show up in any Miami neighborhood.
For Cleaning Professionals
How to post a cleaner listing?
Register on the website, click "Post a Listing", fill out your service information, select the category, add before/after photos and descriptions, set your prices. After moderation, your listing will appear on the site.
How much does it cost to post a listing?
Basic listing is completely free. To attract more customers, paid promotion is available starting from just $0.99 (boost to top, highlight, show across the city).
How to get cleaning orders?
Customers will call you at the phone number listed in your ad. You can also receive inquiries through the contact form on the site. We recommend responding promptly to calls and messages.
How to increase sales and get more cleaning orders?
Take quality before/after photos, describe your services in detail, set competitive prices, be polite to customers. You can also enable paid promotion: boost to top, highlight your listing, show across all neighborhoods.
Can I edit my listing?
Yes, in your dashboard you can edit descriptions, prices, photos, and other listing parameters at any time.
How to renew my listing?
When your listing period is about to expire, you will receive an email notification. Pay for renewal in your dashboard, and your listing will become active again.
Payment & Promotion
How to pay for listing promotion?
Payment is made through the website via credit card (Visa, Mastercard, Amex), PayPal, or other available payment methods.
What does paid promotion give a cleaner?
Paid promotion allows you to boost your listing to the top of the category, highlight it, or show it across all neighborhoods. This increases views and orders by 2-3 times.
How to get a payment receipt?
After payment, you will receive an electronic receipt at your email address. The receipt is also available for download in your dashboard.
What if money was deducted but promotion is not activated?
Contact our support team by phone at +1 (925) 177-75-10 or email info@miamicleanershub.com. We will resolve the issue promptly.
General Questions About the Service
In which neighborhoods does Miami Cleaners Hub operate?
We serve all of Miami-Dade County. The platform is currently available in over 100 neighborhoods and communities, including Brickell, South Beach, Downtown, Wynwood, Coral Gables, Coconut Grove, Aventura, Kendall, Hialeah, Doral, and many more.
How to contact support?
You can call us at +1 (925) 177-75-10, email info@miamicleanershub.com, or use the contact form on the website. We are available 24/7.
Is there a mobile app?
We are currently actively developing a mobile app for iOS and Android. Follow the news on our website and social media.
How to leave a review about a cleaner?
After receiving the service, you can leave a review on the professional's listing page. You need to be logged in as a customer. Your review will help other users choose a good cleaner.
What is the Miami Cleaners Hub franchise?
The franchise is an opportunity to start your own business using the Miami Cleaners Hub model in your area. We provide a ready-made IT platform, SEO promotion, training, and full support. Initial fee $0. More details at /franchise.
How to become a partner or representative in my area?
Contact us at partner@miamicleanershub.com or fill out the form on the /franchise page. We will review your application and contact you to discuss partnership terms.
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